Refunds & Returns: What You Need to Know Before You Buy

At Envictum, your satisfaction is our priority. Please review our updated policy below for clarity on refunds, returns, and replacements.

🛍 Order Cancellation

• Orders may be cancelled within 12 hours of placement if they have not yet shipped.
• To cancel, contact us immediately through our Contact Us page or email support@envictum.com.

💰 Refund Eligibility

You are eligible for a full or partial refund if:

• Your item does not arrive within the stated delivery timeframe (3–7 business days U.S. / 8–15 business days international).
• The item arrives damaged, defective, or not as described.
• Your order is lost in transit (verified by tracking).

Refunds are not available if:

• You provide an incorrect shipping address.
• The delivery fails due to unclaimed or refused parcels.
• The item is returned used, damaged, or without original packaging.

🔄 Returns & Exchanges

• Returns must be initiated within 14 days of delivery.
• Items must be unused, in original packaging, and include all tags/accessories.
• You must contact us first to receive a Return Authorization (RMA) number before shipping back your item.
• Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

📦 Return Address

All returns must be shipped to:

Envictum (via Sellvia Warehouse)
15795 Rockfield Blvd, Suite G
Irvine, CA 92618
United States

Include your Order Number and RMA Reference inside the package.

⏱ Refund Processing

• Refunds are issued within 3–5 business days after we receive and inspect the returned item.
• Refunds are credited back to your original payment method.

🚫 Non-Returnable Items

• Items marked Final Sale
• Opened hygiene or personal-care products
• Gift cards and digital downloads

📬 Need Help?

For assistance with any refund, return, or exchange:

📧 support@envictum.com

We aim to respond within 24 business hours.

Returns

At Envictum, your satisfaction is our top priority. If you are not completely happy with your purchase, we accept returns for both defective and non-defective items within 14 days of delivery.

To be eligible for a return, your item must be new, unused, and in its original packaging. Please contact our support team before sending any return to receive the proper return instructions.

Exchanges

We gladly accept exchanges for eligible items. If you’d like to exchange an item for a different size, color, or product, please contact us within 14 days of delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or defective. We recommend using a trackable shipping method to ensure your return is received safely.

Restocking Fees

We do not charge any restocking fees.

Refunds

Once your return is received and inspected, your refund will be processed within 5 business days to your original payment method.

You’ll receive a confirmation email once your refund has been issued.

How to Start a Return

To initiate a return or exchange, please contact our support team at support@envictum.com with your order number and the reason for your return.

Envictum

📍 Based in the United States

🌐 https://envictum.com

✉️ support@envictum.com